Overview
My Home Concierge is a GPT-powered assistant operated by NestNavigator LLC that helps homeowners find local service providers. We are committed to protecting your privacy and being transparent about how we handle information.
Information We Process
When you use My Home Concierge, we process the following information to provide our service:
- Service Requests: The type of home service you need (e.g., "plumber," "electrician," "roofer")
- Location Information: Your zipcode or general area to find nearby service providers
- Conversation Data: Your questions and our responses, which are stored by OpenAI per their privacy policies
What We DON'T Collect
We want to be clear about what we do NOT collect or store:
- No payment information
- No credit card or financial data
- No personal identification documents
- No detailed personal contact information (unless you voluntarily share it in conversation)
- No tracking cookies or third-party analytics beyond OpenAI's standard GPT usage
How We Use Your Information
The information you provide is used solely to:
- Search for and recommend qualified local service providers in your area
- Improve the quality and relevance of our recommendations
- Provide helpful guidance on selecting home service professionals
We do not:
- Sell your information to third parties
- Share your conversations with service providers
- Use your data for advertising purposes
- Charge you or service providers for connections
Data Storage and Retention
- OpenAI: All conversations are subject to OpenAI's privacy policy and data retention practices. OpenAI stores conversation data as outlined in their privacy policy.
- Our Systems: We do not separately store or retain your conversation history beyond what is necessary to process your immediate request.
- Provider Data: Service provider information (names, ratings, contact details) is retrieved in real-time from our business data API and is not stored long-term.
Third-Party Services
My Home Concierge integrates with the following third-party services:
- OpenAI: Hosts the GPT platform and processes all conversations. Review their privacy policy at openai.com/privacy
- Local Business Data API: Provides service provider listings, ratings, and contact information. No personal user data is shared with this service.
No Affiliate Relationships
We want to be transparent: we do not receive any compensation, commissions, or referral fees from service providers. Our recommendations are based solely on publicly available ratings, reviews, and proximity to your location. We do not charge homeowners or service providers for connections made through our service.
Your Rights and Control
You have the following rights regarding your data:
- Conversation Deletion: You can delete your ChatGPT conversation history at any time through your OpenAI account settings
- Information Control: You decide what information to share in conversations
- Opt-Out: You can stop using the service at any time
- Data Requests: Contact us if you have questions about what data we process
Important Note: My Home Concierge is a referral tool only. We do not employ, endorse, or guarantee any service providers. You are responsible for verifying credentials, insurance, and references before hiring any professional.
Children's Privacy
My Home Concierge is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.
Security
We rely on OpenAI's security infrastructure to protect conversation data. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
NestNavigator LLC
Email: privacy@nestnavigator.io
Acceptance of Terms
By using My Home Concierge, you acknowledge that you have read this privacy policy and agree to its terms. You also agree to OpenAI's Terms of Service and Privacy Policy.